Go Niche Ltd - Reading
Increase Sales and Profits by Focussing on Customer Needs
We are a customer focussed, results oriented company. We have a mission; we want to help businesses to do better, to increase their sales and profitability and grow by helping them implement a customer-centric business model.
Through our 3 stage segmentation model we help companies to generate increased profitability from improved business efficiencies. For many we offer a fundamentally new direction, a business model that puts the customer at the heart of all activities to enhance customer satisfaction, drive growth and achieve increased profitability.
We have stayed true to this mission since 2009; the year we first registered Go Niche and ‘put our money where our mouth is’. We could see that the internet was taking over and the social media revolution was just beginning (remember when it was just Twitter?). Our founder Paul Freudenberg felt that this change in how companies were being represented would require a very different business approach; an inside out niche focus.
He wasn’t wrong.
As more and more businesses recognised the need to focus on being customer centric, our business model grew with them. This led to the creation of BridgeBox, the first inbound call diagnosis platform that analyses incoming sales and customer service calls to increase their profitability. With the inception of BridgeBox, our clients were now able to truly understand the customer experience that they were providing to their customers and with our help, make the necessary improvements that would support their ambition of being truly customer centric.
Today, our service offering has expanded to address the very real issue of employee engagement. It has been our experience that this is an area that is often overlooked and yet has the ability to make a real difference to both brand perception and growth potential. We know that Google were one of the first to realise this but we’d like to think we weren’t far behind them!
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Business Operation Hours
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Monday
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10:00 AM to 5:00 PM
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Tuesday
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10:00 AM to
5:00 PM
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Wednesday
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10:00 AM to 5:00 PM
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Thursday
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10:00 AM to 5:00 PM
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Friday
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10:00 AM to 5:00 PM
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Saturday
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Closed
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Sunday
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Closed
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Products and Services
BridgeBox The Silo Buster
What gets measured gets done. BridgeBox call quality monitoring heralds a new dawn for business owners and directors intent on driving growth from increased business productivity as well as targeted marketing campaigns. For you BridgeBox call quality monitoring is an essential tool to reveal hidden business opportunities.
Callaroo! Tracking Numbers
callaroo! tracking numbers from Go Niche are a wide range of business UK phone numbers from local numbers to 03 and 08 numbers to suit the needs of your business. Whether it is a dedicated number for your business, a landline for your sales agents' mobiles or to support your expansion in to other cities. Our intelligent inbound contact handling solutions, virtual call centre, automated call distribution, call whisper, post call DTMF and other supporting services ensures your business maximises the benefits today's modern telephony can offer you.
Customer Feedback NPS Surveys with NPSbox
Many businesses today know that it costs 6 to 7 times more to acquire a new customer than to keep an existing one. However with the digital marketing transformation currently in its infancy the lines between marketing, sales and customer services are becoming blurred; more than before new sales start with great customer service, customer service drives marketing and sales does the numbers and the paperwork.
So in this social media revolution, big data allowing companies to further optimise their business performance and the customer now more educated than ever before, your customer feedback surveys are essential to evolving your differentiated service and driving forward your competitive advantage.
Telephone Skills Training Classes
The telephone is the most overlooked, least productive and yet critical business tool that many companies use today. With so many competing priorities, new technologies and ways of doing business it is easy to see why the telephone gets forgotten. Telephone skills training will help develop professional phone etiquette skills with sales and customer service calls.
Languages Spoken
English
Year Established
2009